Exchanges and Refunds

RIGHT OF WITHDRAWAL

Each customer can exercise the right of withdrawal in the manner and within the time prescribed by the current law. The customer may withdraw from the agreement within a period of 14 (fourteen) days, without citing any reasons, by writing to info@gaiainterni.com. If the products have already been shipped, this period starts with the delivey of the goods and the return shipment will be at the customer's expense.

The goods must be returned in the original packaging no later than 14 days after the communication to the following address:

• Emmegi snc
• Via Garibaldi, 96
• 35018 San Martino di Lupari
• (PD) Italy

Note: Cash on delivery or carriage forward parcels, priority mail or standard parcel will not be accepted in any way.

Refunds will be issued within thirty (30) days from the receipt of the undamaged goods. The customer has the right of withdrawal without penalty, the only charges for the customer are the shipping fees of the returned goods. The refund will be issued according to the payment method agreed upon with the customer.

Products damaged by detergents / additives, or products damaged by the client due to malpractice will not be replaced or refunded. The risks of the return shipment is on the client.

The right of withdrawal does not apply on customized, manufactured and/or tailor made products (Lgs. D. 6/9/2005 n. 206).

During the period of withdrawal the customer is responsible for the goods. In case of damage or destruction of the product(s), the customer will be considered responsible and will therefore suffer all the consequences.

ATTENTION: damaged products cannot be refunded.

Please note: These rules apply just to private consumers and cannot in any way apply to companies, for which no right of withdrawal is envisaged.

COMPLAINTS AND RETURNS

For any complaint, please write to info@gaiainterni.com.

The consumer will have to demonstrate a willingness to replace a product considered to be non-complaint according to the following:

the client who believe to have received a product that does not conform to the technical specifications on the site is required to communicate such determination within a period not exceeding fourteen (14) working days from the receipt of goods. This communication may also be sent by fax 049/5951182 and must clearly indicate:

• Invoice and order number;
• The product(s) to be replaced;
• Detailed description of the problem and/or non-compliances, together with some photos.

The goods must be kept in the original packaging and must be delivered not later than 14 days after their receipt to the courier chosen by the consumer at his/her expense. An expert will assess the veracity of the claim upon receipt of the product(s):

1. In case of confirmation of non-conformity, the product will be replaced within thirty (30) working days from the date of receipt at no additional cost;
2. In case the product being compliant to thr technical specifications, it will be retuned to the sender within thirty (30) working days, provided that payment for the shipping charges has been received.

For any problem related to damages, returns and technical issues, GaiaInterni is at your complete disposal to help customers resolve any issues and to guide them in returning the goods.